Politica dei rimborsi / Criteri di rimborso
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or call us on 01243 672430. In all return correspondence please quote your Order ID. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
Returns parcels to be sent to an address in Holland (tbc) and not to us in the UK due to customs charges.
We will refund you any money you have paid us for the product(s) being returned, or provide you with the same cost alternative if required. The original postage cost is not refundable under normal circumstances. All you pay for is the return postage of the goods.
If you return an item to us that is faulty or have a problem order of any kind, we will arrange the parcel to be returned to us (The UK only).
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.